Donoma OneView 3.8 Expands Call Analytics Platform for the Enterprise

Posted on 15 Oct 2019

NEWS RELEASE

FOR IMMEDIATE RELEASE
10/15/2019

ONEVIEW 3.8 EXPANDS CALL ANALYTICS PLATFORM FOR THE ENTERPRISE

Donoma OneView 3.8 UC Analytics platform has released to expand powerful intuitive features requested by organizations with more size and complexity. OneView now offers the option to include insight from Cisco’s most popular call center platforms. Additionally, call flow analytics can span across clusters and geo-diverse enterprise architecture.

Turning communications data into actionable visualizations is what makes OneView unique. It combines powerful technical features with ease of use. OneView empowers line of business managers with actionable insight into their customers’ experiences.

Expanded Call Flow Insight + Call Center Integration

Donoma OneView 3.8 now integrates insight traditionally siloed in the Call Center. Now it’s easy to see real time performance data with graphical dashboards, views and intuitive reports. The ability to tailor and automate reports, makes analysis timely, flexible and easy. The power of the platform helps address issues in seconds rather than hours or days.

Insight across locations, time-zones, and clusters

The call flow animations make it easy to see real time activity in an aggregated or granular manner. Now, OneView is delivering call analytics that encompass the unique complexity of larger geo-diverse enterprises. For these larger organizations with calls that flow more complex communication networks, insight continues seamlessly.

OneView continues to innovate to help your team make decisions from insight competitors don’t yet leverage.

About the company:

Donoma Software specializes in solutions for communications analytics, mobility and retention. Our products are used around the world to help organizations reduce risk, gain insight, improve responsiveness and remove friction to serve their customers better.