Archive for the ‘News & Promotions’ Category

MediaScribe’s Latest Release Brings New Features

Monday, December 14th, 2015

MediaScribe provides secure, policy-driven archiving & records management of Cisco MediaSense call recordings.

Our 10.0.3 latest release brings several key features that enhances MediaSense implementations with additional records management benefits.  These include:

  • Support for 2 way video call recordings. Now you can retain audio and video recordings and replay them seamlessly.
  • New licensing model based on concurrent sessions. License just by the number of simultaneous sessions needed.
  • Support for multiple sequential storage locations gives great flexibility for mapping additional storage locations.
  • Even larger storage volume support available now with available support of VMWare vSphere ESX 5.5.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

 

Donoma StoneScribe Achieves Cisco Compatibility Certification

Monday, July 13th, 2015

Blacksburg, Va. – (July 13, 2015) – Donoma Software announced today that its StoneScribe, 3.2.3 has successfully completed Cisco compatibility certification with Cisco Unified Presence Server/IM & Presence Server, 10.x. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connection. As a member of the Cisco Solution Partner Program, Donoma Software is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture the value in the IoE.

StoneScribe offers a robust enterprise-class records management & archiving solution for Jabber instant messaging running on the Cisco IM & Presence platform. Messages are accountably retained based on policy, and then can be quickly located to respond for a variety of needs, such as regulatory compliance reporting, business analytics, customer service issues or litigation hold management.

“Donoma worked collaboratively with Cisco personnel and Cisco partners to design and extend the value of the Cisco Collaboration platform and eliminates a feature gap that enables Jabber to surpass other enterprise messaging solutions in the market,” stated Parker Pearson, Vice President of Marketing, Donoma Software.

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party developers of hardware and software to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Donoma Software has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24 hour, 7 days-a-week customer support. For more information on StoneScribe interoperability with Cisco Unified Presence Server 10.x go to: https://marketplace.cisco.com/catalog/products/4125.

About Donoma

Donoma Software is a Cisco Solution Developer specializing in solutions that add productivity, compliance, and cost-effective manageability to the Cisco Collaboration platform. Since 2004, Donoma products have been used around the world to increase productivity, reduce risk and provide a higher level of responsiveness for clients. Donoma Unified Messaging solutions integrate voice messaging, mobile technology and e-mail to support the demand for flexible and feature rich electronic communications. Donoma Archiving applications address the issues of electronic record retention and compliance to archive client voicemail.

*Compatibility certification via Interoperability Testing and Cisco Validated Design is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

Contact:

Parker Pearson
Vice President, Marketing & Business Development,
Donoma Software
(540) 443-3577
parker@donomasoftware.com

 

New Feature Highlights: StoneScribe’s Latest Release

Thursday, June 25th, 2015

StoneScribe is our records management & archiving solution for organizations wishing to manage their Jabber Instant Message records being delivered by the on-premise (IM & Presence Server) product.

StoneScribe’s latest release (3.2.3)  features focus on compliance functionality and ease of use. Here’s a quick summary of why now more than ever, StoneScribe helps your organization not only address legal and compliance issues, but make it even easier to mine important data from interactions across your organization, both internal and external:

Keyword Smart Actions:

This is our very favorite new feature in this release, and it likely will be yours. Here’s why: now you can designate keywords that will automatically trigger a selection of options.

Auto-tag: Designate certain keywords to be automatically tagged. This expedites future searches and eliminates the need for manual management.

Keyword alert: If a particular keyword is recorded in a message, alerts are sent to designated administrators.

Audit logging: If a particular keyword is recorded in a message, the incident is logged in the audit reports.

File Shredding:

(U.S. Dept. of Defense (DoD) compliant.)  Administrators have the option now to enable DoD level file shredding when records are destroyed at the end of their life. Who needs this? Anyone who has to certify that their data cannot be reconstituted later by forensic means once the record has been deleted.

1 click Troubleshooting Support:  

Hopefully you never need our tech support, but in case you do, we’ve made it very easy for any Administrator to send in the error logs with just one click to help us troubleshoot a problem.  No technical expertise required.

API available:  

Want to integrate your StoneScribe records management into other records management systems your organization uses? With this release now we offer an API to support that need.

More optimization for storage efficiency:

Audit trails and system logs will auto archive every 30 days to keep your StoneScribe system performing at its maximum speed.

As always, this upgrade is available at no additional charge to our existing clients.

If you aren’t yet running StoneScribe yet, but want to learn more, visit our product information page to see the full list of current features.

If you have any questions, or would like to see a demo, please contact us or your Cisco Reseller today!

Cisco Live: Getting You Where You Need to Go

Thursday, June 4th, 2015

Cisco Live, the biggest event for the Cisco community gets underway this coming Monday.  We’re excited to hear so many of you will be attending, and we are looking forward to catching up with new faces and old friends.

Catch a ride with us at Live!

Catch a ride with us at Live!

This year we are doing something a little different at Live:  we’re providing free transportation!  Be sure to check out our Donoma pedi-cabs that will be available Monday through Wednesday to run you between buildings or down to the historic Gaslight District to grab lunch or dinner.  Just provide your business card and the ride’s on us!

For any of you coming to San Diego and would like to connect, contact me!  I look forward to seeing everyone, having some great conversations and making new connections.

Let’s get going new places together!

Cindy DeHart
cindy@donomasoftware.com
Director, World Wide Channels
(540) 443-3392

Introducing MediaScribe: Powerful Call Center Call Recordings Management for Cisco MediaSense

Tuesday, February 24th, 2015

Businesses and organizations often need to record calls for a variety of reasons, including regulatory compliance, quality management, legal discovery, employee education, business intelligence, and customer service optimization.

What good are those records if they are hard to find?  Hard to manage? 

MediaScribe organizes and manages Cisco MediaSense call recordings for easy records management, compliance and best practice sharing.  It streamlines integrations, lowers costs, and organizes recordings, even multiparty conferences.

With MediaScribe, gaining value from business conversations is no longer a daunting challenge.  Now you can efficiently gather and analyze business intelligence from your organization’s daily customer conversations, manage compliance and provide rapid record retrieval.

Ready to learn more? 

Contact us or your Cisco reseller today for more information.

Message Vault now available in the cloud!

Wednesday, December 10th, 2014

Voicemail archiving & litigation hold support can now be deployed in less than a day.

Got another litigation hold?  Need to archive voicemail records from your Cisco phone system NOW?  Be responsive and ready with Message Vault’s newest cloud-based release! 

With the speed of flexibility of the cloud, you can have a voicemail archiving solution in place in just a few hours. No new servers, no hassle.

  • Preserves data without spoliation
  • APIs available for additional integration
  • Intuitive, easy to use interface
  • Message redaction 
  • Policy driven retention & destruction

Do you have existing voice records (even from other systems) that need to be archived?

Talk to us about how we can help you bring critical records into Message Vault to streamline management, search & retrieval.

>Contact us to learn more!

 

Osterman Research: Top Reasons to Archive

Sunday, November 30th, 2014

Recently we had the pleasure of hosting archiving industry expert Mike Osterman of Osterman Research on a webinar where he shared his expertise on trends & best practices.

From that event we compiled the reasons why your organization should be archiving your communications into one summary document.

Access this one page summary of the top business drivers he is seeing drive the need for archiving communications today:

>>Access Osterman Research – Top Reasons to Archive Communications

Evolving Trends in Communication Records Preservation

Sunday, October 26th, 2014

Retention issues surrounding management of today’s most often overlooked electronic records. Which records do we need to keep, and how long do we have to keep them? What are the risks (and opportunities)?

These are issues that drove the demand for our Message Vault Cisco voicemail archiving solution and StoneScribe instant messaging archiving system for Cisco Jabber.  Addressing these communications records may be commonly overlooked today, but the solution is surprisingly streamlined.  Our solutions prove that good retention & risk management in retaining voicemail and Instant messages  doesn’t have to be costly.  We’re happy to show you in a quick demo.

>Read the full article:  Evolving Trends in Alternative Communication Preservation

>Request more information or demo

Message Vault Latest Release brings more integration & compliance features

Tuesday, October 14th, 2014

If you run a Cisco phone system, you know Message Vault delivers secure policy-driven archiving for your communications records to comply with increasing litigation holds and regulatory compliance requirements.  

Today we are announcing our latest release that adds these exciting new features:

•  Integration into Cisco Jabber  For organizations who allow it, users can now access their own message archives from Cisco Jabber as well as the web. Now IT can let end users find & restore their own messages – anytime.

•  APIs available for additional integrations Want to integrate Message Vault’s archive with your existing records management system?  Our API set is now available to help you.

•  Advanced group policy management provided through configurable roles and permissions needed by compliance management personnel & policies.

Ready to learn more?  Contact your local Cisco reseller or contact us today 

For our existing Message Vault clients, this update is available today, under your Enhanced Support.  Just contact Support to schedule your free update!

Unify for Gmail – now 100% in the cloud!

Thursday, July 10th, 2014

You’ve been asking, and now we’ve delivered: pure cloud unified messaging for Gmail.

Unify for Gmail in the cloud

Now Gmail users can have the convenience of cloud-based unified messaging without the hassle of on-site servers.

  • Voicemail integrates with Gmail inbox.
  • No additional hardware needed.
  • Sets up in minutes.
  • Call control option with Cisco Jabber.
  • Federates with Cisco Instant Messaging.
  • Graphical call controls.
  • Automatic message cleanup.
  • Intuitive, no training needed.
  • No client software to install or manage.
  • Supports all major smartphone platforms.
  • Ready for Cisco BE6000 & HCS.
  • NOW – on premise virtual server or 100% cloud.

Ready to try it?  Request your free trial today!