MediaScribe provides secure, policy-driven archiving & records management of Cisco MediaSense call recordings. A must for regulatory compliance, Litigation support, quality management, service optimization and employee training.

Key Features:

• Retention of both MediaSense audio and two way video – with seamless recall & replay.
• Retains messages immediately, regardless of end user action.
• Policy driven message retention: great for training records, litigation holds.
• Flexible & powerful record search capabilities. Easily filter, sort & preview messages.
• Tagging features for easy record grouping, recall, replay, sharing or reporting.
• Leverages Cisco settings to manage retention groups & policies.
• Audio redaction.
• Secure delete of archive recordings. (DoD Compliance-level record shredding)
• Option: End-user message search & replay (only).
• API for expanded integration options.
• Data storage management features make data storage management easy & efficient.
• Complete audit trail activity reporting with compliance style administrator roles.
• Database management features to ensure ease of support, efficiency & performance.
• Auto-check ensures all messages archived, even after a system outage.