Posts Tagged ‘CDR’

OneView Fall 18 Release: It’s All About the Analytics

Monday, October 15th, 2018

Donoma OneView is a powerful, user-friendly analytics platform for your Cisco Call Manager and Contact Center voice system.

In our Fall release, we are introducing new features that focus on analytics, insight and integration of UC activity across an entire organization, even integrating call activity in your Cisco Call Center.

OneView analytics are easy to use, easy to automate and help organizations quantify and optimize  the ROI on their Cisco UC system.   We’re not just providing a better CDR system for IT – we’re empowering line of business managers to have the insight they never dreamed was possible such as:

  • Call volumes by person, hunt group or department
  • How many calls abandon before they speak to a person?
  • Are calls  being handled efficiently within a work team – or are a few people carrying the bulk of the effort?
  • Are various lines staffed according to peak call times?
  • What are the usage patterns for lines, even phone system resources?
  • What’s the adoption rate of new call system resources?
  • How long are customers on hold?  How long are they on the phone with your team?

We’re on a mission with OneView to help everyone make better decisions and solve a growing list of KPI challenges.

Join us via Webex on October 25 at 10 AM (Eastern US & Pacific US) to learn more and see OneView’s patent-pending new features.

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