With over 240,000 sq/ft of space in their facility, Bullen employees are often on the move, not tethered to their desks – and Unify for GroupWise has been a big productivity enhancement for them.
Cam Cole
8.14.13
This is a true example of what can be done with voice mail as a defense tool. The names in this story have been changed, but the story is real.
Once upon a time there was a hard working family man we will call “Bob”. Bob worked a blue collar job for a large firm for several years. He was successful at this position, paid his dues in life, and was on good terms with most if not everyone he worked with.
One day a report was filed with HR about some alleged wrong doing; nothing criminal mind you but a definite black mark and possibly a firing offense for Bob. Seemed a co-worker named “Nick”, had reported some alleged policy violations that made Bob, who also happened to be a friend of Nick’s, look like a major screw-up in the workplace.
Now several days later Nick felt horrible about filing this report, falsely accusing Bob of these violations. Nick called Bob and left a voice mail begging for forgiveness. On the voice mail, Nick confessed that a senior supervisor, one of the very few people who did not like Bob, had threatened his job if he did not falsify the report. As you can guess this voice message was very damaging evidence against the unscrupulous supervisor who had arranged the entire situation to eliminate Bob.
It’s unfortunate, but on occasion, people lie. Or their memory does not match the facts. Sure, most people are good and try to do the right thing but sometimes they are misled, coerced and sometimes, just malicious. Being able to produce a voice mail record is a powerful asset.
It is not only litigators or criminal investigators who can use voice mails as evidence. In this case, voice mail helped resolve an H.R. issue that would have turned into a legal issue, but voice mail can play an important proactive role in lots of areas: from customer service to emergency response. The intention and tone of the message is not subject to interpretation like it can be in an email. (There’s a reason why 911 recordings are played so often: they are compelling!)
Now you might be inclined to think “why would I want to save voice mail if it can be so damning?” You do – for lots of reasons that actually protect your organization rather than harm it:
Most organizations understand the logic of the need to archive email communications, yet too many are leaving themselves exposed on voice mail records.
Message Vault can quickly solve this issue. It provides easy, flexible voice mail archiving for the latest Cisco phone platform. It enables secure, accountable policy-driven record retention of voice mail, along with the ability to search, filter, restore and report on those message records. It’s easy to implement and use, and as an added benefit for IT, it offers tremendous storage capacity savings and great administrative support tools to help manage their voice mail.
So be forewarned: What you say can and can be used against you – whether you like it or not!
It’s up and live…the podcast of our recent interview with Telecom Reseller News, that is.
We spent a few minutes recently with Executive Editor Jeff Own talking about the need for voice mail archiving, and how Message Vault solves this common archiving gap.
Unify 8.5 for GroupWise now supports Unity Connection 9.1 – the very latest release. We want to make sure that as new releases happen, our products are ready.
If you are running Unify for GroupWise now and would like the update patch that is free for all maintenance customers, please do not hesitate to contact Support to request it.
Donoma Unify for Notes is a critical productivity tool for Lawyer’s Professional Indemnity Company (LawPRO). Having all their critical communications in one place keeps their employees connected and responsive to their clients, while making it very easy for IT to manage.
Our June update of Message Vault will add 3 great new features:
1. Customize hold length on specific messages. Want to vary retention length on specific messages? Now you can with the click of a mouse.
2. Never miss records, even if systems go offline. If your systems go offline, Message Vault checks all possible locations for interim messages and archives them.
3. Easily move your archive location. If you want to re-locate your Message Vault archive data, it’s a very simple point and click process.
Ready to learn more? Contact us today!
Our team has been hard at work making our Unify 8.7 for Notes release even better with a number of great features geared specifically to help today’s busy professionals stay connected and agile with the convenience of one touch voicemail management.
Some of the highlights of this release include:
>Learn more about the extended list of benefits of this release.
In some organizations, the benefits of tools to keep people more connected have been undervalued – often looked as being “toys”. Now as more organizations are embracing more tools in a “social” and collaborative environment, the benefits are becoming increasingly clear, as underscored in this USA Today article on some of the IBM “Ready for Social Media” applications. We are proud that our Unify for Lotus Notes is a part of this suite of IBM solutions. Email is still our “go-to” app, and enabling automatic bi-directional synchronization with voicemail is an invaluable productivity boost. Up to 10 hours per month! (Source: Radacati Group, 2004)
