Posts Tagged ‘Unified communications’

OneView Fall 18 Release: It’s All About the Analytics

Monday, October 15th, 2018

Donoma OneView is a powerful, user-friendly analytics platform for your Cisco Call Manager and Contact Center voice system.

In our Fall release, we are introducing new features that focus on analytics, insight and integration of UC activity across an entire organization, even integrating call activity in your Cisco Call Center.

OneView analytics are easy to use, easy to automate and help organizations quantify and optimize  the ROI on their Cisco UC system.   We’re not just providing a better CDR system for IT – we’re empowering line of business managers to have the insight they never dreamed was possible such as:

  • Call volumes by person, hunt group or department
  • How many calls abandon before they speak to a person?
  • Are calls  being handled efficiently within a work team – or are a few people carrying the bulk of the effort?
  • Are various lines staffed according to peak call times?
  • What are the usage patterns for lines, even phone system resources?
  • What’s the adoption rate of new call system resources?
  • How long are customers on hold?  How long are they on the phone with your team?

We’re on a mission with OneView to help everyone make better decisions and solve a growing list of KPI challenges.

Join us via Webex on October 25 at 10 AM (Eastern US & Pacific US) to learn more and see OneView’s patent-pending new features.

Webinar RSVP

 

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More Productivity Features Now Available in Unify for Gmail

Friday, June 22nd, 2018

Donoma Unify for Gmail’s latest 8.7.5 release brings productivity enhancements for both end-users and IT administrators.

End-users now have additional response options: Click to Call links within the message makes it easy to launch a return call from within the email; and replying directly back to the message sender within the email client is even easier.

IT Administrators will enjoy the support for Active Directory to bring in and auto-link users, and the web-based Administration portal has been upgraded to offer latest security protocols and browser support options.

Clients can schedule their update by contacting support@donomasoftware.com and our team will schedule a time with you.

Unify for Gmail – now 100% in the cloud!

Thursday, July 10th, 2014

You’ve been asking, and now we’ve delivered: pure cloud unified messaging for Gmail.

Unify for Gmail in the cloud

Now Gmail users can have the convenience of cloud-based unified messaging without the hassle of on-site servers.

  • Voicemail integrates with Gmail inbox.
  • No additional hardware needed.
  • Sets up in minutes.
  • Call control option with Cisco Jabber.
  • Federates with Cisco Instant Messaging.
  • Graphical call controls.
  • Automatic message cleanup.
  • Intuitive, no training needed.
  • No client software to install or manage.
  • Supports all major smartphone platforms.
  • Ready for Cisco BE6000 & HCS.
  • NOW – on premise virtual server or 100% cloud.

Ready to try it?  Request your free trial today!