UC Analytics Supporting Pivot to Long Term Distance Learning

Posted on 10 Jun 2020

Unified Communications (UC) Analytics are the dashboard metrics organizations need to accurately monitor the usage of their communications platforms. These analytics have traditionally been overlooked as a standard feature, but when schools had to pivot to distance learning, they were an early example of the benefits of having the kind of powerful analytics that Donoma OneView provides.

Unprecedented Adoption and Usage of UC Platforms

COVID-19 required that educators completely re-imagine teaching as a 100% digital experience. Overnight. No small feat under the circumstances, and one where IT, administrators and teaching staff adapted near-term strategies to finish out the school year. Now, instead of the normal systems upgrades typically implemented during the summer months, schools are looking ahead to the next school year knowing that digital will continue to be a big part of the delivery strategy. For most, this means revamping, restructuring and reconfiguring their entire communication network for this longer term reality.

Now, more than ever, educators need the tools to ensure they have the tools in place to proactively monitor and manage their unified communications platform. They need tools to ensure stable service delivery, monitor and allocate costs, and support teachers and staff from different places while remaining compliant with data protection regulations. Now that we have moved through the initial phase of the COVID-19 disruptions, it’s a good time to reassess UC platforms and strengthen them with analytics.

Remote monitoring and security

Having automated monitoring and alerting in place can free up resource-limited teams by detecting and flagging issues to be addressed before they become widespread and impact users. OneView provides insight on every conversation, provides insight into activity, volumes and resource usage. This can be helpful for workload balancing, cost control and costs attribution.

Trunk line analytics provides cost allocation

Additionally, features like UC analytics drive savings. With OneView you can have insight into how utilization of trunk lines matches up with provisioning. OneView makes it easy to see peak utilization times, details and durations – matched up against your line provisioning. This makes configuration and optimization a data driven discussion based on real time data. OneView makes it easy to adapt fast with intelligence.

Consistent communication services from anywhere

By providing your staff and faculty with advanced and consistent communication services, you can save them time and impact their ability to deliver the best communication and learning experience to every student.

Equip your team with the right tools and training to help them manage your environment. Donoma OneView will prove invaluable as staff and administrators can quickly troubleshoot and resolve problems in real-time.

Get started with OneView for free

Communication systems are critical for operational continuity. To assist schools and school districts planning and adapting their communication needs post-COVID, we have a free edition of OneView to get you started. Great insight. Fast install. No hardware needed.

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