What we love about OneView is that it provides us the ability to easily trace calls and look for trends on call volumes. We had reporting options with Cisco UCCX for call queues, but OneView gives the ability to get the same results across all endpoints, which is incredibly helpful. We are new to OneView, but are using data around call volume trends to support staffing changes. We’d recommend the product to anyone.
Shawn Delahanty
City of South Bend
We selected OneView because of the features it provided. The information and analytics this solution provides is unlike anything else in the market. Also, everything from the installation process to the post-sales support level and availability has been excellent.
K. Hawkins
IT Manager - City of Montrose
The support and onboarding team at Donoma has been fantastic to work with. This was the easiest install demo installation experience I’ve ever had.
D. Ash
IT Manager - Tortoise Capital Advisors
Knowing that Message Vault is running on our phone system gives me peace of mind. It has helped us quickly track down problems and find key communications without the expense of manually sifting through a database. I like that!
A. Robarge
Chief Financial Officer - Humphrey, Stump & Haynie
With the use of the reporting features in OneView I was able to see both real time and historical analysis of the way my organization was utilizing our communications lines. The reporting made it clear that our organization had excess capacity that we were paying our carrier for, but were never using. With these reports I was able to meet with my carrier and design a more appropriately sized line package that saved my organization thousands of dollars a year.
D. Cropco
Vice President, Engineering - Advanced Logic Industries