Support

Access the Donoma Software Technical Assistance Center

We design our products so that when they are correctly installed, they require little attention.  However, sometimes problems arise, or assistance is needed. When questions or issues come up, our  team is here to help.

By phone:
US & Canada: (866) 814-3513
Other locations: +1 (540) 443-3575

By email: support@donomasoftware.com

If your subscription has expired, it will need to be re-activated before assistance can be provided.  Please contact us  or your integrator to request a quote to re-instate service.

Please note: Support provided is for Donoma applications only.  If you are experiencing difficulty with your Cisco or Google platforms, please contact:

Cisco TAC

Google G-Suite Assistance

Donoma Software Support Levels

Synchrony: Our most responsive level of service provides application patches, version updates and unlimited support for your Donoma application. This service includes activation of our Application Health Status feature. This feature is built into each application, and provides one way notifications to designated personnel if application irregularities are detected. It is our preferred configuration for our products, and enables faster delivery of support at less expense.

Asynchrony: Provides application patches, version updates and  support for your Donoma application. There is no notification of potential interoperability/connection issues and may incur more downtime and risk of data loss.  This option is only available for on-premise installations, and incurs a higher support fee.