Message Vault Delivers Compliance & Customer Service Support
Customer service is a critical competitive differentiation factor for Virginia insurance agency Humphrey, Stump & Haynie. They needed Message Vault voicemail archiving to meet key FINRA compliance requirements, manage IT resources, and use its rapid e-Discovery capabilities to provide a more informed customer service response. Situation Humphrey, Stump & Haynie…
Donoma OneVault Making Multi-Data Archiving Attainable
Enhancements enable companies to centrally archive and manage multiple data types, provide greater data security, business continuity, and meet expanding privacy regulations Donoma Software today announced a new release of their OneVault multi-data archiving platform. OneVault enables organizations to centrally archive and manage an expanding range of important business data. OneVault…
Donoma’s Transformation to Micro-Services
Beena Jacob, Chief Technology Officer In my first discussion of Donoma’s transformation to cloud native application delivery, I focused on providing context on cloud native. That discussion was designed to help those still skeptical of the benefits to gain a better understanding of why cloud based SaaS applications are the industry…
Donoma’s Journey to Cloud Native Application Delivery
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Beena Jacob, Chief Technology Officer Moving Donoma’s products to be cloud native has been a major focus for the past 2 years. Why? Because it provides a number of enhancements: better customer experience, features innovation, greater application stability, greater scalability. In this article, I am sharing the strategy behind a…
Compliance Archiving: Understanding Key Features You Need Today
Deploying compliance archiving has been growing fast in the past few years. This is due to changes in e-Discovery, legal proceedings, increased requirements for regulatory and audit needs. There is also a growing acceptance that communication records are the de-facto knowledge base of an organization. So organizations need to not…
Retention Policy Best Practices
Why Develop a Retention Policy? Having an electronic records retention policy is vital in today’s digital environment. Archiving email and other communications helps organizations address several common issues: Meet federal and industry regulatory requirements. Support legal needs to retain and provide timely e-Discovery. Preserve institutional knowledge during normal employee turnover.…
Teleworking Benefits: 2009 vs 2020 A Look Back as we Move Forward
UPDATED FOR 2020: Back in 2009, we wrote a post on the benefits of what we were calling teleworking, now known as “Work From Home”. Last year forced many organizations to finally embrace telework during COVID. It’s interesting to see how our reasons not only have stood the test of…
On-Demand Replay: Why Archiving Should Expand Beyond Email with Osterman Research
Archiving is essential to protect an organization for legal, regulatory and information management purposes. Every organization should archive its email, since email contains a wealth of information: messages sent between employees, business partners, supply chain members, and others; purchase orders; invoices; contracts; presentations; financial reports; marketing plans and other…
