StoneScribe’s Spring 19 Release Heralds Big Changes

Seven years ago, Donoma Software released our first version of StoneScribe to address the very real gap we saw in the market for secure retention of Cisco Jabber XMPP data. Based on our prior experience building solutions to retain voicemail data, we saw a need not to just fill a niche gap, but to build a more agile retention platform. One that could be both secure and easy to use, by people outside of IT. We saw the opportunity to make the data more useful throughout an organization. So, we focused. Refined our architecture. Listened to the challenges of our clients. Embraced cloud and host of new security needs.

With our latest release, we take all that we have learned and we’re ready to deliver what the market has asked for:  StoneScribe’s ability, security and agility with more integration.

Innovation: with a Link to Legacy

With this newest release, we are opening up StoneScribe to deliver on this vision. We are embracing communication streams beyond Cisco Jabber. All while making it easy to integrate with legacy data repositories.

Want to learn more?  Join us Thursday, May 9th at 2 PM Eastern when we’ll discuss what makes this release so powerful and where we plan to go from here.

Learn more: Beyond Compliance: The Dawn of Agile Data Retention

Why is this a big deal? Greater manageability from one administration console and the ability to aggregate licenses for greater discounts.

Now with the capability of Multi-Domain Support, organizations running Unify for Gmail have the ability to distribute the product across all domains associated on a G-Suite account.

Donoma OneView is a powerful, user-friendly analytics platform for your Cisco Call Manager and Contact Center voice system.

In our Fall release, we are introducing new features that focus on analytics, insight and integration of UC activity across an entire organization, even integrating call activity in your Cisco Call Center.

OneView analytics are easy to use, easy to automate and help organizations quantify and optimize  the ROI on their Cisco UC system.   We’re not just providing a better CDR system for IT – we’re empowering line of business managers to have the insight they never dreamed was possible such as:

• Call volumes by person, hunt group or department
• How many calls abandon before they speak to a person?
• Are calls  being handled efficiently within a work team – or are a few people carrying the bulk of the effort?
• Are various lines staffed according to peak call times?
• What are the usage patterns for lines, even phone system resources?
• What’s the adoption rate of new call system resources?
• How long are customers on hold?  How long are they on the phone with your team?

We’re on a mission with OneView to help everyone make better decisions and solve a growing list of KPI challenges.

Join us via Webex on October 25 at 10 AM (Eastern US & Pacific US) to learn more and see OneView’s patent-pending new features.

Donoma Unify for Gmail’s latest 8.7.5 release brings productivity enhancements for both end-users and IT administrators.

End-users now have additional response options: Click to Call links within the message makes it easy to launch a return call from within the email; and replying directly back to the message sender within the email client is even easier.

IT Administrators will enjoy the support for Active Directory to bring in and auto-link users, and the web-based Administration portal has been upgraded to offer latest security protocols and browser support options.

Clients can schedule their update by contacting support@donomasoftware.com and our team will schedule a time with you.

We’re blushing.  Just a bit.

It’s Valentine’s Day and what better day to give a gift?  Today we introduce a new feature for our OneView CDR & Analytics solution for Cisco:  Trunk Line Utilization Reporting.

For all of you who have always wanted to know how your phone system’s utilization of lines matches up with your telco line expenditures, OneView’s latest new feature is a feature you will fall in love with.  Now you can easily see peak utilization times, details and durations – matched up against your line provisioning.  Now you can be sure your phone lines are optimized based on real time data right at your fingertips.

Want to learn more?  Give us a call, or talk to your Cisco integrator.  We’ll be happy to show you how OneView making communications analytics useful with data-driven insight for better decisions and  better organizational performance.

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Retention & management of voicemails is an increasingly common conversation within even un-regulated organizations.  Ever since unified messaging made it possible to email a voicemail; managing voicemails has become a challenge.

Donoma Unify for Gmail and Unify for Gmail Academic Lite (cloud service and on premise options) now support Cisco Unity Connection 11.5.

Have you been searching for a solution to make it easy to gain insight into your organization’s use of your Cisco phone system? Whether you are:

• a phone system engineer needing to quickly pin point call problems,
• an executive seeking to assess call volumes in and out of various departments, or
• an accountant looking to track calling accounting data,

Donoma OneView makes it easy to gain insight into your Cisco phone system.  Call Detail analytics helps to resolve problems faster, improve service levels, and leverage insight for operational improvement.

OneView offers the ease of use and role-based access control that we’ve become known for with our Compliance & Archiving solutions.  With just a few clicks you can find the data you need, even create a graphical report for one time use or scheduled updates.

• Graphical system performance dashboards.
• Flexible reports that span multiple data views. (Quality, Detail, Accounting)
• Customized system performance alerts & metrics.
• Lightning fast searches.
• Call data that can span from summary to technically detailed.

For pricing, demonstration, or a free 30 day trial, contact us or your local Cisco integration partner today!

>>Register for our OneView features overview webinar on June 23:

Session 1: 10 AM (Eastern US timezone)

Session 2: 2 PM (Eastern US timezone)

Donoma StoneScribe provides easy, flexible Jabber instant message records archiving & compliance.  It enables secure, accountable policy-driven record retention, along with the ability to search, filter, restore and report on those records.

Today we are announcing our latest release: StoneScribe 3.2.5.

This release adds expanded options for record searching, filtering & production along with the ability to now archive files shared as part of a conversation.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

Donoma StoneScribe provides easy, flexible Jabber chat records archiving & compliance.  It enables secure, accountable policy-driven record retention of Cisco Jabber chat threads,along with the ability to search, filter, restore and report on those message records.

Today we are announcing our latest release: StoneScribe 3.2.4.

This release adds  support for Cisco Unified Communication Manager 11 and Cisco IM & Presence 11 to keep our interoperability commitments.  Additionally, records administrators can now work with an even larger set of records at one time.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.