Archive for the ‘Product Updates’ Category

OneView Fall 18 Release: It’s All About the Analytics

Monday, October 15th, 2018

Donoma OneView is a powerful, user-friendly analytics platform for your Cisco Call Manager and Contact Center voice system.

In our Fall release, we are introducing new features that focus on analytics, insight and integration of UC activity across an entire organization, even integrating call activity in your Cisco Call Center.

OneView analytics are easy to use, easy to automate and help organizations quantify and optimize  the ROI on their Cisco UC system.   We’re not just providing a better CDR system for IT – we’re empowering line of business managers to have the insight they never dreamed was possible such as:

  • Call volumes by person, hunt group or department
  • How many calls abandon before they speak to a person?
  • Are calls  being handled efficiently within a work team – or are a few people carrying the bulk of the effort?
  • Are various lines staffed according to peak call times?
  • What are the usage patterns for lines, even phone system resources?
  • What’s the adoption rate of new call system resources?
  • How long are customers on hold?  How long are they on the phone with your team?

We’re on a mission with OneView to help everyone make better decisions and solve a growing list of KPI challenges.

Join us via Webex on October 25 at 10 AM (Eastern US & Pacific US) to learn more and see OneView’s patent-pending new features.

Webinar RSVP

 

More About OneView

More Productivity Features Now Available in Unify for Gmail

Friday, June 22nd, 2018

Donoma Unify for Gmail’s latest 8.7.5 release brings productivity enhancements for both end-users and IT administrators.

End-users now have additional response options: Click to Call links within the message makes it easy to launch a return call from within the email; and replying directly back to the message sender within the email client is even easier.

IT Administrators will enjoy the support for Active Directory to bring in and auto-link users, and the web-based Administration portal has been upgraded to offer latest security protocols and browser support options.

Clients can schedule their update by contacting support@donomasoftware.com and our team will schedule a time with you.

Tired of Telco Reporting Runaround? OneView Introduces Trunk Line Utilization Reporting

Wednesday, February 14th, 2018

We’re blushing.  Just a bit.

It’s Valentine’s Day and what better day to give a gift?  Today we introduce a new feature for our OneView CDR & Analytics solution for Cisco:  Trunk Line Utilization Reporting.

For all of you who have always wanted to know how your phone system’s utilization of lines matches up with your telco line expenditures, OneView’s latest new feature is a feature you will fall in love with.  Now you can easily see peak utilization times, details and durations – matched up against your line provisioning.  Now you can be sure your phone lines are optimized based on real time data right at your fingertips.

Want to learn more?  Give us a call, or talk to your Cisco integrator.  We’ll be happy to show you how OneView making communications analytics useful with data-driven insight for better decisions and  better organizational performance.

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2018: Voicemail Retention to Become Mainstream?

Thursday, October 19th, 2017

Retention & management of voicemails is an increasingly common conversation within even un-regulated organizations.  Ever since unified messaging made it possible to email a voicemail; managing voicemails has become a challenge.

When it comes to voicemail, we’ve seen a couple of key management issues:
  • IT wants to groom the mailbox disk usage by keeping mailbox size small and retention short.
  • Legal, HR, Safety and other stakeholders have regular needs to keep voicemails as documentation.
  • Voicemail systems don’t make it easy to find specific voicemails, and there is no access control.
  • Voicemails archived with email via unified messaging don’t always come back out of the archive as expected.
  • Unified messaging archiving overwrites metadata often needed during production.
  • Protecting privacy, trade secrets or other privileged information is not possible when sharing a raw voicemail file.
 Clearly, the unified messaging archive is not the answer.  In fact, these challenges are exactly the reasons we applied our unified messaging expertise to develop Message Vault.    
 
2018 looks to be a big year for the management of voicemail records.  An increasing array of regulations are now expecting and examining for voicemail records.  More are specifically addressing issues such as retention for up to 7 years, but swept off mobile devices within 14 days . (HIPPA & Method II, for example.)  
 
Voicemail retrieval efforts from unified messaging archives have surfaced the challenges noted above.  And this is not strictly a matter of regulatory compliance. Voicemails often need to be quickly located, redacted and then communicated to address Safety and HR issues.
 
Message Vault is already on the job helping organizations address these issues; but we never rest on our efforts.  Our latest release adds features such as File Shredding (DoD level) of records upon their retirement, expanded integration with Microsoft Active Directory for role management, and more.
 
Want to learn more?  Let’s discuss your organization’s voicemail retention challenges and help you address them.

Unify for Gmail Product Update: Now Supports Unity Connection 11.5

Wednesday, July 12th, 2017

Donoma Unify for Gmail and Unify for Gmail Academic Lite (cloud service and on premise options) now support Cisco Unity Connection 11.5.

 

Introducing OneView:  Call Detail Reporting & Analytics for Cisco

Tuesday, June 13th, 2017

Have you been searching for a solution to make it easy to gain insight into your organization’s use of your Cisco phone system? Whether you are:

  • a phone system engineer needing to quickly pin point call problems,
  • an executive seeking to assess call volumes in and out of various departments, or
  • an accountant looking to track calling accounting data,

Donoma OneView makes it easy to gain insight into your Cisco phone system.  Call Detail analytics helps to resolve problems faster, improve service levels, and leverage insight for operational improvement.

OneView offers the ease of use and role-based access control that we’ve become known for with our Compliance & Archiving solutions.  With just a few clicks you can find the data you need, even create a graphical report for one time use or scheduled updates.

  • Graphical system performance dashboards.
  • Flexible reports that span multiple data views. (Quality, Detail, Accounting)
  • Customized system performance alerts & metrics.
  • Lightning fast searches.
  • Call data that can span from summary to technically detailed.

For pricing, demonstration, or a free 30 day trial, contact us or your local Cisco integration partner today!

Learn more

>>Register for our OneView features overview webinar on June 23:

Session 1: 10 AM (Eastern US timezone)

Session 2: 2 PM (Eastern US timezone)

 

 

StoneScribe 3.2.5 Now Available

Tuesday, November 8th, 2016

Donoma StoneScribe provides easy, flexible Jabber instant message records archiving & compliance.  It enables secure, accountable policy-driven record retention, along with the ability to search, filter, restore and report on those records.

Today we are announcing our latest release: StoneScribe 3.2.5.

This release adds expanded options for record searching, filtering & production along with the ability to now archive files shared as part of a conversation.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

StoneScribe 3.2.4 Now Available

Tuesday, April 12th, 2016

Donoma StoneScribe provides easy, flexible Jabber chat records archiving & compliance.  It enables secure, accountable policy-driven record retention of Cisco Jabber chat threads,along with the ability to search, filter, restore and report on those message records.

Today we are announcing our latest release: StoneScribe 3.2.4.

This release adds  support for Cisco Unified Communication Manager 11 and Cisco IM & Presence 11 to keep our interoperability commitments.  Additionally, records administrators can now work with an even larger set of records at one time.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

Message Vault’s Latest Release Adds Expanded Fault Tolerance & Security Options

Monday, December 21st, 2015

Donoma Message Vault provides easy, flexible voicemail archiving for the Cisco phone platform.  It enables secure, accountable policy-driven record retention of voicemail,along with the ability to search, filter, restore and report on those message records.

Today we are announcing our latest release: Message Vault 3.2.07.

This release adds  support for Cisco Unity Connection Clustering & Failover to ensure our enterprise implementations have a full range of configuration options for their enterprise voice platforms.

Additionally, we have added support for TLS encryption for those who prefer that as an alternative to SSL.

If you are an existing Message Vault client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

MediaScribe’s Latest Release Brings New Features

Monday, December 14th, 2015

MediaScribe provides secure, policy-driven archiving & records management of Cisco MediaSense call recordings.

Our 10.0.3 latest release brings several key features that enhances MediaSense implementations with additional records management benefits.  These include:

  • Support for 2 way video call recordings. Now you can retain audio and video recordings and replay them seamlessly.
  • New licensing model based on concurrent sessions. License just by the number of simultaneous sessions needed.
  • Support for multiple sequential storage locations gives great flexibility for mapping additional storage locations.
  • Even larger storage volume support available now with available support of VMWare vSphere ESX 5.5.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.